Shipping policy

We aim to deliver your order as quickly and reliably as possible.

Processing time
Orders are usually processed within 3-7 business days after payment is confirmed.

Shipping time
After dispatch, standard delivery usually takes 7-15 business days depending on the destination, customs clearance, and local carrier performance.

Carriers
Depending on the destination, orders may be shipped with carriers such as 4PX, YunExpress, Wanb Express, UBI, or a local final-mile delivery partner.

Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details. Please allow 3-7 business days after dispatch for tracking updates to appear.

Delays
Delivery times may be affected by customs processing, severe weather, holidays, remote delivery areas, or other carrier disruptions. During peak seasons, transit times may be longer than usual.

Need help?
If your order has not arrived within the expected timeframe, contact service@kicknexus.com with your order number and we’ll help you check the shipment status.